Member support
Emergency support when you need it
Msaada wa dharura. Unarudisha kiasi kile kile ulichopokea — bila ada ya ziada.
Emergency support with no added charge
Life in the meat value chain can be unpredictable. When an emergency hits, members can apply for support and repay exactly the amount they received, so a hard time does not become a growing debt.
This support comes from a separate welfare fund, kept apart from members' savings.
Eligible needs
- Medical emergencies — hospital bills for you or your family
- Funeral and burial costs
- Urgent family needs, such as school fees shortfalls
- Temporary cash-flow support after an unexpected loss — for example livestock lost to drought or disease, or theft or fire at your business
Repayment at the amount received
| Example | Amount (KES) |
|---|---|
| Support received | 20,000 |
| Profit or extra charges | 0 |
| Total you repay | 20,000 |
| Example: 5 monthly payments | 4,000 per month |
Illustration only.
Repayment expectations
- Repay over up to 5 months, with one month before the first payment.
- Repay by M-Pesa in amounts that fit your situation, agreed with you.
- If you genuinely cannot pay, tell us. We can give you more time. In proven hardship, the Board may forgive the balance from the welfare fund.
- Repaying on time keeps the fund available for the next member in need.
Limits and eligibility
- Member for at least 3 months and in good standing.
- Support up to KES 20,000, depending on need and the fund's available balance.
- One support request at a time.
- A guarantor may be needed for requests above KES 10,000.
- Evidence of the emergency, such as a hospital bill, burial permit, school fee note or chief's letter.
Application steps
Step 1: Contact us
WhatsApp, call or visit the office. Tell us what has happened.Step 2: Share evidence
Send a photo of the bill, permit or letter.Step 3: Quick verification
A welfare officer confirms the details, usually by phone.Step 4: Decision
Our target is a decision within 3 business days.Step 5: Receive support
You sign a simple support agreement and the money is sent to your own M-Pesa line.
Risks and disclosures
Before you choose Emergency Support
- Emergency support must be repaid. It is not a grant.
- Support depends on the money available in the welfare fund at the time.
- If repayment is delayed without a genuine reason, your eligibility for future support and financing may be affected.
- Amounts above the guarantor threshold may be recovered from guarantors if not repaid.
In Kiswahili
Kwa Kiswahili
Msaada wa Dharura
Wanachama wanaweza kuomba msaada wakati wa dharura kama vile matibabu, mazishi, mahitaji ya haraka ya familia au hasara ya ghafla ya biashara.
Unarudisha kiasi kile kile ulichopokea, bila faida wala ada iliyofichwa. Kikomo ni KES 20,000.